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Customer Care

Online Orders

North American customers may purchase directly from For the rest of the world please call or email our concierge service in Beverly Hills.

Phone and Email Orders
To order products, please phone our concierge service in Beverly Hills at 1.323.866.1800 Monday through Friday (except major holidays) between 10:00 a.m. and 4:00 p.m. Standard Pacific Time. Or email our EMK Sales Representatives at A member of our service team will assist you in advising you on our product range, placing an order, and send you an invoice by email on which you can pay by clicking on a link directing you to our secure payment server.

Order Processing
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Orders placed on Saturday and Sunday will be processed on the following Monday. For questions regarding the status of your order, you may contact EMK at 323.866.1800 Monday through Friday from 10:00 a.m. to 4:00 p.m. Standard Pacific Time, except holidays. Or email Please include your full name with all inquiries.

Order processing can take up to 48 hours. Most orders to the mainland in the United States are processed via Fedex Ground service. West Coast deliveries usually take 1 to 2 days and East Coast deliveries usually take 2 to 5 days. International orders are usually processed with DHL. Transit time vary per country. If you have any questions or require expedited shipping, please contact us at +1.323.866.1800 or Orders placed on weekends or holidays will begin processing the following business day.

Cancelling or Modifying an Order
When you order online at or, the order cannot be cancelled once you have received your order confirmation email and confirmation number from EMK after checkout. If you have not yet received an order confirmation, you may contact customer service at 323.866.1800 Monday through Friday from 10:00 a.m. to 4:00 p.m. SPT, except holidays. Or email and we will do our best to accommodate your request. When using email, please reference your order number found on your receipt and include your phone number so we may contact you.
Your order may be cancelled by EMK for any of these reasons:

  • Item(s) no longer available
  • Payment information could not be processed
  • Shipment cannot be made to address provided

If your order is cancelled, you will receive by email a notice of cancellation and will not be billed for the order.

Payment Options
EMK Online accepts the following credit cards: Visa, MasterCard, American Express, and Paypal. We are unable to accept checks, cash, credit vouchers, or gift certificates. Using your Credit Card: First enter your name exactly as it appears on your credit card. Then fill in your credit card billing address as it appears on your credit card statement. If you have already registered and signed in with EMK Online this information will be filled in for you. You may change or make corrections to this information anytime. Please always include your phone number in case we need to contact you about your order.

Payment Authorization
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Payment Authorization Holds
The amount of your order is typically held on your credit card or your debit card and that money may not be available to you until your financial institution takes it off hold. If you have questions, please contact your credit card or bank customer care number found on your statements.

Sales Tax
We are required by law to collect state sales tax on orders being shipped to California. Sales tax is calculated on the purchase amount including products along with shipping and handling.

Online Security
Your security is important to us. We use industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our site. SSL authentication and encryption of the information that you send to us over the Internet help protect your online transaction information from third party interception.

  • We never display your full credit card number once it has been entered. We will only reveal the last four digits of your credit card for verification purposes.
  • We urge you to protect your own privacy. We recommend that you do not share your password with anyone or share your password in an unsolicited phone call or e-mail.

When You Will Be Charged
The credit card that you specify for your purchase will be charged only when the order is shipped.

Promotional Offers
At checkout, you may enter the code of any coupon, promotional offer, or discount in the Enter Code boxed area. The offer will be displayed on the “Confirm Order” page. Code entry is case sensitive and must be entered as it appears on the offer you received. Only one offer code may be used per online purchase.

Damaged Goods
Please inspect your package when it arrives. If the product you ordered is damaged in any way, please retain the shipping box, the product box, packing materials and other items inside and contact us immediately at 323.866.1800 Monday through Friday from 10:00 a.m. to 4:00 p.m. PT, except holidays. Or email

We thank you for selecting EMK Beverly Hills for your skin care needs. We hope you love the EMK product(s) you ordered! If you are not satisfied, you may return the product(s) for full merchandise credit toward future EMK purchases. Regrettably, refunds are not available. You must return the product(s) you purchased within 30 days of the shipment date. Please follow these steps:

Call our customer care at 1.323.866.1800 Monday through Friday (except major holidays) between 10:00 a.m. and 4:00 p.m. PT. Or email your EMK Sales Representative at and provide your name and contact information.

  • Send the product(s) you wish to return for credit to the address below. Include any EMK promotional gift item you may have received with your purchase if you are returning the entire order.
    Return to:

    8383 Wilshire Blvd. Suite 202
    Beverly Hills, CA 90211

  • Ship to EMK by your method of choice. EMK does not reimburse shipping related costs on returns.
  • For your security, please ship your return via insured carrier that provides a tracking number. EMK is not responsible for return packages lost in transit and the shipping fees are not refundable.

Merchandise credit on purchases from EMK are granted for the price of the product(s) returned and sales tax (if applicable).

Please allow 7-10 business days for return processing. You will receive an email confirming that your return request has been processed with notification of merchandise credit allowed.

Contact Us
If you have any questions, please contact customer service at 1.323.866.1800 Monday through Friday (except major holidays) between 10:00 a.m. and 4:00 p.m. PT. Or email your EMK Sales Representative at


These are the terms ("Terms of Use") for your use of services or features on the sites owned and controlled by EMK Products, LLC. (“EMK”). By using the Sites, you signify your agreement to these Terms of Use, our Privacy Policy, whether or not you have read them. If you do not agree with any of these, you should not use our Sites. 

All design, text, graphics, logos, button icons, images, audio and video clips, the selection and arrangement thereof, and all software on the Sites is Copyright © EMK® ALL RIGHTS RESERVED. The compilation (meaning the collection, arrangement and assembly) of all content on the Sites is the exclusive property of EMK and protected by U.S. and international copyright laws. All software used on the Sites is the property of EMK or its software suppliers and is protected by U.S. and international copyright laws. Permission is granted to electronically copy and to print in hard copy portions of the Sites for the sole purpose of placing an order with EMK. Any other use of materials on the Sites - including reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display or performance - without the prior written permission of EMK is strictly prohibited.

Trademarks and and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of EMK and may not be used in connection with any product or service that is not offered by EMK in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits EMK. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

Product Information
The products displayed on the Sites can be ordered and delivered in US and foreign markets. EMK products displayed on the Sites may be available in select EMK retail stores in the U.S. and certain foreign markets. All prices displayed on the Sites are quoted in U.S. Dollars and are valid and effective only in the U.S. If any minor uses any goods or product from EMK it should be only after the legal or parental guardian has discussed the product with the minor's doctor. Reference to any products, services, processes, or other information by trade name, trademark, manufacturer, and supplier or otherwise does not constitute or imply endorsement, sponsorship, or recommendation thereof by EMK.

All material and information presented by EMK is intended to be used for personal educational or informational purposes only. The statements and products are not intended to diagnose, treat, cure, or prevent any condition or disease. All products should be used strictly in accordance with their instructions, precautions, and guidelines. You should always check the ingredients for products to avoid potential allergic reactions. Use of the Sites is not meant to serve as a substitute for professional medical advice.

Your Content Submissions
By submitting Content to EMK, you represent and warrant that:
-you understand you are participating in a public forum and that your Content may be available to all other users of the Sites, the Interactive Services and potentially Third Party Sites;
-you are the sole author and owner of the intellectual property and other rights thereto (or have the necessary licenses, rights, consents and permissions to use and authorize EMK to use all intellectual property and other rights thereto to enable inclusion and use of the Content in the manner contemplated
-all Content that you post is accurate;
-you are at least 13 years old and, if you are a minor, that you have obtained the consent of your parent or legal guardian to use the Site and agree to these Terms of Use; and that use of the Content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

For any Content that you submit, you grant EMK a worldwide, perpetual, irrevocable, royalty-free, sub-licensable and transferable right and license to use, reproduce, communicate, distribute, copy, modify, delete in its entirety, edit, adapt, publish, translate, publicly display, publicly perform, use, create derivative works from and/or sell and/or distribute such Content and/or incorporate such Content into any form, medium or technology whether now or hereafter known throughout the world without compensation to you. This license will survive the termination of these Terms of Use and your use of the Site.

EMK reserves the right to not post a review or to withdraw a posted review for any reason. Your review will be excluded if it violates Guidelines or the provisions in these Terms of Use regarding submission of Content generally.

Modification of Content
All Content that you submit is not confidential and may be used at EMK’s sole discretion. EMK may or may not pre-screen Content. However, EMK and its designees will have the right (but not the obligation) in their sole discretion to pre-screen, change, condense, or delete any Content on the Sites. You acknowledge that you, not EMK, are responsible for the contents of any Content you submit. None of the Content that you submit shall be subject to any obligation of confidence on the part of EMK, its agents, subsidiaries, affiliates, partners or third-party service providers and their respective directors, officers and employees.

Reservation of Rights
EMK reserves the right, at any time, without notice and in its sole discretion, to terminate your license to use the Interactive Services and the Sites and to block or prevent your future access to and use of the Interactive Services and the Sites.

Applicable Law
The Sites and Interactive Services are created and controlled by EMK in the State of California, US. As such, the laws of the State of California will govern these Terms of Use, without giving effect to any principles of conflicts of laws. EMK reserves the right to make changes to its Web site and these Terms of Use at any time.


EMK PRODUCTS, LLC (EMK) is strongly committed to protecting the online privacy on this website of its visitors, customers, and friends. We do not collect and keep any personal information from you — unless you volunteer it and are age 13 or older. We do not collect and keep personal information received online from children under the age of 13 without consent of a parent or legal guardian. If we learn that a child under the age of 13 has provided personally identifiable information to our site, we will promptly remove such information from our files. By using this site, you signify your acceptance of our Online Privacy Policy.

Public Information
Please note that if you choose to share information about yourself in an open format, such as through a Third Party Site like Face book or Twitter or in the user-generated content elements of our own Sites, we consider that information to be public information, not personal information.

Personal Information
EMK collects personal information primarily to make our services more rewarding for you to use. We usually use this information for internal purposes, such as studying our customers' preferences. We may also use your information to contact you for account and promotional purposes.

When You Register
Visitors may browse our website without registering or submitting any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all of this website or participate in all of its features. If you decide to register with us online, you will be asked to provide personally identifiable information that may include a user name and password, your name, email address, postal address, and telephone number. We store this information, along with your other preferences, on our secured server so that you need not reenter it when you return to the site.

When You Shop Online at our Store
Our store will ask you to provide personally identifiable information necessary to fulfill your order. This can include your name, billing and shipping addresses, email address, telephone number, and credit card information. When you make a purchase online at our Store, your credit card information will be temporarily stored on a secured server. We will retain the personally identifiable information you provided with your order for our records, to facilitate customer service, and to inform you of our products and promotional offers.

What We Do With Information Collected On this Site
We will use personally identifiable information provided by visitors to fulfill the purpose for which it was provided, as described in this Policy, and as disclosed at the time the visitor information is requested, such as, providing product and promotions information, or fulfilling orders. Additionally, we may use information about your activities on this site, your purchases, and your computer equipment and servers, to improve the performance of our site, and to customize the content and layout of our site pages to better serve you.

Sharing Your Information
We will not share the information you provide, excluding credit card information, which is protected by a secured server, with any third parties without your prior consent.

Who Views Your Personal Information
EMK does not currently sell or license personal information. Before selling or licensing your personal information, we will post a notice in this Privacy Policy and on our home page.

Cookies and Tracking
EMK wants to give you the best possible experience when you visit, and our other Sites. We like to constantly update and improve the features on our Sites; we like to personalize your browsing and shopping experience. While our site itself does not use cookies, some add on modules, such as videos hosted on YouTube, do use cookies. A cookie is a small data file that identifies the web browser on a particular computer. No personal information is stored in the cookie itself. When you visit one of our Sites, a cookie will be sent to your browser and then stored on your computer's hard drive. We use these cookies to track information about how often you visit our web site, what pages you view, and where you go after you leave the site. The analytics also link the visitor ID from your cookie to a user ID in our database to help us analyze web traffic and statistics. Other companies help us with data research and analysis, but they are prohibited from using that data for any other purpose. If you don't like cookies, you can set your browser to reject cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. For instructions, look at your browser's Help menu.

Children Under 13
We comply with the Children's Online Privacy Protection Act of 1998. Our Sites are not designed for children. We do not wish to collect personal information from children under 13. This policy is designed to protect children. Federal law requires us to take special steps to safeguard children's privacy. For more information about this federal law and about children's privacy, visit If you are under 18, please be sure to read this policy with your parents or legal guardians and ask questions about things you do not understand.

Social Commerce and Other Third Parties
We work with trusted third parties, including social network sites like Face book, Twitter, Instagram, and You Tube and with application developers who specialize in social commerce so we can connect to your social networks. All of these companies operate Third Party Sites. We provide access to our Sites by third parties and business partners so we can generate interest in our products among members of your social networks and to allow you to share product interests with friends in your network. The use of any features made available to you on our Sites by a third party may result in information being collected or shared about you by us or by the third party. Information collected or shared through any such third party features is considered "public information" by us because the Third Party Sites made it publicly available. If you do not want us to be able to access information about you from Third Party Sites, you must instruct Third Party Sites not to share the information. EMK is not responsible for how these third parties may use information collected from or about you.

How to Unsubscribe
We use email addresses to send out newsletters and other announcements with information about new products, gifts, and special promotions featured on You can choose not to receive these announcements by opting out of delivery. If you receive an email and want to avoid further messages, look at the end of the email for instructions on how to remove yourself from the mailing list.

Questions About This Policy
If you have any questions about this Privacy Policy, or the content or practices of our website, please contact EMK customer service at 1.323.866.1800 Monday through Friday (except major holidays) between 9:00 a.m. and 5:00 p.m. PT. Or email


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