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DELIVERY & RETURNS

FREE SHIPPING

  • FREE FedEx Ground® Shipping within the United States on all orders over $150. We use FedEx Ground® Shipping for all USA mainland deliveries. For Hawaii, Alaska and U.S. territories, we use the US Postal Services.
  • FREE FedEx shipping to Canada for all orders over $200.
  • FREE Worldwide DHL Express shipping for the rest of the world for all orders over $200.
2-DAY SHIPPING optionally available during check-out for USA destinations.

DESTINATIONAVERAGE TRANSIT TIME (FREE SHIPPING)
California1  business days
US Midlands, Asia major cities (Hong Kong, Singapore, etc.),
Europe major cities (London, Paris, etc.) 
2 business days
US East Coast, US Territories, Western Canada, Western Europe,
Middle East major cities (Dubai, Doha, Abu Dabi, etc.)
3  business days
Eastern Canada, Australia, Japan, Philippines, Thailand, Malaysia,
Vietnam, Cambodia, Greater Middle East, Eastern Europe
4 business days
Africa, Central Asia, South America 5 business days
Questions about deliveries to your destination? email us at info@emkbh.com 

RETURNS 
We hope you love the EMK product you ordered! If you are not satisfied, you may return a product. If received within 30 days of the purchase date, you will receive your refund in the form of a store credit. We do not refund shipping fees if any.

To return, please follow these steps:
Call our customer care at 1.323.866.1800 Monday through Friday between 10:00 a.m. and 4:00 p.m. PT. Or email your EMK Sales Representative at info@emkbh.com and provide your name and contact information.

- Send the product(s) you wish to return for credit to the address below. Include any EMK promotional gift item you may have received with your purchase if you are returning the entire order.
- Return to:
EMK BEVERLY HILLS
8383 Wilshire Blvd. Suite 202
Beverly Hills, CA 90211
- For your security, please ship your return via carrier with tracking number. EMK is not responsible for return packages lost in transit and the shipping fees are not refundable.

Merchandise credit on purchases from EMK are granted for the price of the product(s) returned and sales tax (if applicable). Please allow 7-10 business days for return processing. You will receive an email confirming that your return request has been processed with notification of merchandise credit allowed.

ORDER PROCESSING
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Orders placed on Saturday and Sunday will be processed on the following Monday. For questions regarding the status of your order, you may contact EMK at 323.866.1800 Monday through Friday from 10:00 a.m. to 4:00 p.m. Standard Pacific Time, except holidays. Or email info@emkbh.com. Please include your full name with all inquiries.

CANCELLING OR MODIFYING AN ORDER
When you order online at emkbh.com, your order can be cancelled or modified if it hasn't shipped yet. Just contact our customer service at info@emkbh.com and we will do our best to accommodate your request. 

PHONE AND EMAIL ORDERS
If you'd rather not order online, you are welcome to place your order via phone or email with our concierge service in Beverly Hills at 1.323.866.1800 Monday through Friday (except major holidays) between 9:00 a.m. and 4:00 p.m. Standard Pacific Time. Or email our EMK Sales Representatives at info@emkbh.com. A member of our service team will assist you in advising you on our product range, placing an order, and send you an invoice by email on which you can pay by clicking on a link directing you to our secure payment server.

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