General Questions

Agave Flora- V, is our bontanical blend of specific plant protiens that bioreplicate human placenta. and the nautual healing powers it provides. (also known as Bioplacenta) We have increased the transparency of ingredients, research and goals for this nutrient packed botanical protien blend. Agave Flora-V is a nutrient-dense plant complex that nourishes, strengthens, boosts collagen production and cell regeneration. The power of pure, active plant power is at the heart of most formulas EMK creates.

We provide samples of select products with every order.

Current promotion are listed on the home page. If you do not see a campaign/ promotion listed then we don't have any promotions at this time. Please subscribe to our newsletter to receive exclusive promotions and updates for subscribers only. Join the EMK Rewards program Here to earn EMK Blue Points to redeem for additional discounts.

We believe in transparency. Each individual product has a complete ingredients list under the ingredients link on the product pages. You can also see all our active natural ingredients with their benefits here.

Yes, EMK products are safe to use during pregnancy. We always recommend that if you have any concerns about skincare, switching to new products, you should consult your Doctor first.

Yes, our products are great for acne. We believe acne prone skin requires a gentle, non-irritating cleaning routine and hydration to the skin barrier to achieve balance. Our Fresh Face set, Serum and Live mask are excellent additions to your routine.

EMK brings the remarkable anti-aging healing power of Agave Flora-V to solve skin problems from redness and irritation, to loss of elasticity, uneven pigmentation, fine lines and wrinkles. EMK products can help to diminish the appearence of eczema, rosacea, and dermatitis related symptoms. We do recommend consulting a Dermatologist.  

EMK products can greatly aid in post-procedure recovery. Over 50 top Dermatologists are recommending EMK Rescue Serum as a post-traumatic skin treatment.  As always, we recommend you consult with your Surgeon and/or Dermatologist first about your specific treatment.

The bio-compatible agave plant cell is at the heart of every product. This ingenious plant healer hydrates, soothes, softens, nourishes and carries skin-revitalizing actives into the deepest layer of the dermis. The agave plant developed this incredible molecule to help it thrive in the harshest environments, and it helps our skin do the same.

Our ingredients are the key. We use high concentrations and qaulity of plant extracts, many certified organic, with advanced peptide and epigenetic technology.  Our minimally processed formulations allow each plant’s natural healing properties to remain active; and they work in synergy to rebalance and perfect your complexion no matter what your skin type, age or ethnicity.

No, we do not.

Our Rescue Serum is the most popular, beloved by both doctors and celebrities. The anti-aging Rescue Serum revitalizes skin with powerful natural ingredients. Look beautiful naturally!

Skincare Guidance

Cleanser, Toner, Serum, Moisturizer, Eye Cream, Sunscreen. A basic routine consists of Cleanser, Toner, Serum, Moisturizer, Eye Cream, Sunscreen. Depending on your skin concerns, you may need to make adjustments. You can start with our Fresh Face Set.

If you have dryer skin or need a boost of moisture at night or when traveling, then use Supra. If you have normal, combination or oily skin, then use Optima.

Short answer – yes. Serum is a vitamin-rich fluid that targets the deeper skin layers, unlike a moisturizer, which is a more mild and superficial treatment. By delivering a concentrated dose of antioxidants to the epidermal cells (the source of collagen creation), it activates the growth of healthier, stronger skin.

Beam Eye Gel targets firming and brightening. This light, refreshing gel significantly diminishes the appearance of dark circles and puffiness for an awakened, brighter look. Hydrating hyaluronic acid and clinically-proven, firming peptides make lines and wrinkles look smoother and improves skin radiance. Radical Eye Cream focuses on hydrating and repairing. This exceptional treatment intensely hydrates and makes the eyes look smoother and more radiant with diminished expression lines, crow’s feet, and wrinkles. It significantly reduces the appearance of under eye darkness and puffiness with advanced BIOPLACENTA® and natural peptides.

Yes there is.

1. AM - PM Aurora Cleanser™
2. AM - PM Bloom Toner™
3. AM - PM Beam Eye Gel™
4. AM - PM Rescue Serum™

Yes, there is.

1. AM - PM Aurora Cleanser™
2. AM - PM Bloom Toner™
3. AM - Beam Eye Gel™ and PM - Radical Eye Cream™
4. AM - PM Rescue Serum™
5. AM - PM Optima Face Cream™

We do.

1. AM - PM Aurora Cleanser™
2. AM - PM Bloom Toner™
3. AM - Beam Eye Gel™ and PM - Radical Eye Cream™
4. AM - Mix Rescue Serum™ with Optima Face Cream™ - PM Mix Rescue Serum™ with Supra Face Cream™

1. AM - PM Aurora Cleanser™
2. AM - PM Bloom Toner™
3. AM - PM Radical Eye Cream™
4. Rescue Serum™ mixed with Optima Face Cream™ in the morning and with Supra Face Cream™ in the evening.

1. AM - PM Aurora Cleanser™
2. AM - PM Bloom Toner™
3. 6 to 10 drops of Rescue Serum™ up to 3 times a day concentrating on the areas of redness
4. AM - PM Supra Face Cream™
5. AM - PM Optima Face Cream™

When skin is extremely dry from weather, airline travel, stress or prescription/physician treatments, follow this routine for 5 consecutive days and your skin will look radiant again.

1. Apply Rescue Serum™ to clean skin
2. Smooth on a generous layer of the Instant Live Mask™ and leave on 20 minutes
3. Rinse skin with warm water and pat dry
4. Sweep Bloom Toner™ over your skin to refresh
6. Reapply Rescue Serum™
6. Finish with Optima Face Cream™
7. For very dry skin, add a layer of Supra Face Cream™

After care is the most important step, as it will determine how the patient revitalizes, sees lifting and rejuvenation, and how quickly this occurs. Keep in mind that the dermal and subcutaneous skin mimics what is on the epidermis. Therefore if the dermal skin is left dry, or chemicals are applied afterwards, the same deteriorating effects will be occurring on the epidermis. For this reason it is crucial to apply potent revitalizing products that are able to retain the benefits ongoing so every skin layer can be restored both short and long term.

PRODUCTS NEEDED:

Bloom Toner™
Rescue Serum™
Beam Eye Gel™
Optima Face Cream™
Instant Live Mask™

Below are suggested treatments post care for different skin types

STEP 1: CLEANSING

Massage Aurora Cleanser™ gently over face and neck. Rinse with lukewarm water.This is effective to purify and yet not strip essential natural oils from the skin. This is very important for every type of skin, but particularly for dry, mature skin and patients who are menopausal or post-menopausal.

STEP 2: SERUM

Apply Rescue Serum™ to clean, dry skin. Leave on a few minutes to allow this to penetrate fully. Calms redness from dehydration and deeply hydrates and supports healthy circulation. Enhances the skin's revitalization and improves deep absorption of restorative ingredients.

STEP 3: TIGHTENING

Re-wet hands and apply 1 pea size of Beam Eye Gel™ the same way beginning first with the eyes using upward motions only. Let this penetrate for another 1-2 minutes.This will overall give a very tightened effect to the areas being treated. The results are so powerful, that if only the face is done, there will eventually be a line of demarcation between the neck and face. Therefore it is recommended to at least apply this to the neck as well, or simply stay with the eyes. It depends on what the patient requires whether it is for dramatic change all over, or just the eyes.

STEP 4: NOURISHING AND HYDRATING

Apply the Optima Face Cream™ in the palms of your hands and in "QUICK" massage style, apply in the same fashion all over the eyes first, then the face, neck and chest areas, again using upward motions.This step provides deep cellular nourishment and provides lasting hydration.

STEP 5: PROTECT It is vital to protect the skin from UV radiation after any irritating skin procedure. Finish the treatment by applying the sunscreen of your choice. Protect from free radical damages.

Notes: Special skin conditions. Some professional estheticians and dermatologists have used Instant Live Mask on skin affected by eczema, or Rescue Serum and Beam Eye Gel on acne and blemished skin. EMK does not suggest protocol for these, as it is up to the professional. To retain the look of firmness and healthy looking skin, have the patient use EMK skin care at home as the optimal maintenance program.

The EMK Red Carpet Lifting Treatment has been a favorite of many Hollywood stars. This quick and dramatic treatment is ideal to make sure you look your best for special occasions.

PRODUCTS NEEDED:

Aurora Cleanser™
Rescue Serum™
Texal Mask™
Lumina Hand Treatment™
Optima Face Cream™

STEP 1: CLEANSING

Massage Aurora Cleanser™ gently over face and neck. Rinse with lukewarm water.This is effective to purify and yet not strip essential natural oils from the skin.

STEP 2: STIMULATION

Smooth on 1 full dropper of Rescue Serum™ over the face. Lightly massage until the serum fully penetrates into the skin.

STEP 3: MASK

Apply Texal Mask™ and allow to act on the skin for 15 minutes or more.Skin absorbs the collagen and elastin ingredients in the mask and becomes plumped with hydration and more lifted looking.

STEP 4: RELAXATION

While the mask is working, perform a firming neck massage and apply Lumina Hand Treatment™, working in smooth, upward strokes from the décolleté to the jaw line and upward from fingertips to lower arm area. Makes skin look visibly brightened, rejuvenated, and toned for more youthful looking neck, décolleté, arms, and hands.

STEP 5: HYDRATE

Remove the mask with a soft, moist cloth. Now, we see the radiant results. Applying Optima Face Cream™ all over the face and neck.

The EMK Brightening Treatment uses a revolutionary EMK formulation to create the look of instant brightening and help make skin look more radiant over the long term.

PRODUCTS NEEDED:

Aurora Cleanser™
Rescue Serum™
Stem Cell White Caviar™
Lumina Hand Treatment™
Optima Face Cream™

STEP 1: CLEANSING

Massage Aurora Cleanser™ gently over face and neck. Rinse with lukewarm water.This is effective to purify and yet not strip essential natural oils from the skin.

STEP 2: BRIGHTENING

Mix 2-3 drops of Rescue Serum™ with a dime size of Stem Cell White Caviar™ in the palm of the hand. Lightly massage until the mix fully penetrates into the skin. Rescue Serum™ enhances the absorption of Stem Cell White Caviar™ for remarkable results.

STEP 3: RELAXATION

While the products are penetrating, perform a firming neck massage and apply Lumina Hand Treatment™, working in smooth, upward strokes from the décolleté to the jaw line and upward from fingertips to lower arm area. Makes skin look visibly brightened, rejuvenated, and toned for more youthful looking neck, décolleté, arms, and hands.

STEP 4: HYDRATE

Apply Optima Face Cream™ all over the face and neck.

STEP 5: PROTECT

Apply the sunscreen of your choice all over the face and neck. Protects from damaging UV rays and helps keep skin looking clearer and brighter.

Shipping, Delivery, and Returns

We hope you love the EMK product you ordered! If you are not satisfied, you may return or exchange a product within 30 days. We will issue a refund to the credit card used for the original purchase (minus
shipping and handling costs) amount for any item that you return, if received within 30 days of the purchase date. After 30 days from the purchase date, you may only return unopened products for store credit (minus shipping and handling fees).  We are unable to extend any refund, store credit or discount terms after 30 days of purchase. We do not refund shipping fees, as it’s a cost we are not able to have refunded from the shipping carrier. EMK does not cover the
cost of shipping to return any products. Delivery & Returns process is only honored with verified purchases on our site.

We’re sorry to hear that it’s not working out and would love to make it right! To initiate a return, please do so at our return center.

If you have any questions, please reach out to our team at hello@emkbh.com.

We’re sorry to hear that it’s not working out. Our return policy covers international returns. To initiate a return, please do so at our return center.

If you have any questions, please reach out to our team at hello@emkbh.com.

While we are working hard on getting all orders to our customers on time, carriers are experiencing an up to 7 business day delay on domestic orders and 14+ business day delay on international orders due to COVID-19 and the resulting understaffing issues. We appreciate your support and patience.

We are also experiencing delivery disruptions with the following countries: Australia, Canada, China (including Hong Kong), Italy, Philippines, Singapore, Spain, Germany, South Korea, France, Switzerland, and the UK. 

This list may not be comprehensive as circumstances are evolving daily. We appreciate your patience. Please reach out to hello@emkbh.com if you have any specific questions about your delivery. We're happy to help.

Please reach out to the EMK Customer Care Team at hello@emkbh.com. We will work with the shipping carrier to locate or replace the shipment.

Please contact the carrier first, it is in their hands and it may be a delivery issue. If it doesn’t arrive, please reach out to the EMK Customer Care Team at hello@emkbh.com.

You may change your shipping addresses on file on your EMK Account page. If you have a subscription, you'll need to visit the subscription management page. You are unable to change your shipping address after the order has been fufilled.

Our packages are assembled by hand, usually within 24 to 72 hours after the order is placed on business days. Please note that orders placed on Fridays after 1 P.M. PT will be processed the following Monday. The shipping transit times listed at checkout do not include assembly/processing time. Orders are not processed on the weekend or on holidays.

 Orders, Accounts, and Billing

If you can't access your EMK account, please contact hello@emkbh.com. We will send you a link to re-set your password.

We currently collect sales tax on orders in Texas.

In 2022, we made a change for your cyber security and do not store credit card information in office for orders. You can provide your credit card information at the time of the phone purchase or opt to have an invoice emailed to you to submit the payment. All consumer orders can be made directly and paid online at emkbh.com

Our fulfillment system is set up to process quickly so that our customers get their products ASAP. Because of this, editing an already placed order isn't possible once processing starts on the order. If you’d like to cancel your order, please send our EMK Customer Care Team a message immediately - email hello@emkbh.com - and we’ll do our best to assist you and update you on where your oder is in the process. If you receive your order and want to return it, please visit our refund portal.

Yes! Instantly receive or send a gift card! If your shopping for someone else but not sure what to give them? Give them the gift of choice with a gift card. Gift cards are delivered by email and contain instructions to redeem them at checkout.

Afterpay is available for orders up to $1000. The option to select Afterpay will appear at the billing stage of the checkout flow and is listed under the option to use a credit card or PayPal. For more information on how Afterpay works, please visit thier website here.

We accept all major credit cards and debit cards. We also accept PayPal, Amazon Pay, Stripe and Afterpay. Unfortunately, we are unable to accept checks or money orders. Wire Transfers are only available through our wholesale division.

We love offering promotions to our customers, but unfortunately promo codes and discounts cannot be combined. This policy includes subscription discounts. Be sure to subscribe to our newsletter so you don't miss any promotions!

Subscriptions

You can make changes to your subscription plan through your EMK account. If you are having issues logging in or changing your password, your account may need to be activated. If you're are experiencing this, please email hello@emkbh.com and ask for an account activation.

Just log in to your account by clicking on the Account icon in the upper right hand corner. Go to your dashboard, and click on the Manage Subscriptions button above My Account.

Here’s a short video on how to manage your subscription once you are logged in -   

https://www.loom.com/share/4a1146fbea9c4134a32ae992b4e166d6 

When you subscribe to a product, you receive up to 15% off based on the delivery frequency and free shipping on every subscription delivery. You also have the flexibility to change delivery dates, pause upcoming shipments, adjust your delivery frequency, and edit your shipping and billing information at any point in time. It’s the perfect way to maintain your EMK Skincare routines without interruption.

All of your subscription account information can be found in your primary EMK Skincare account portal. Simply log into your account and click on Manage Subscriptions Here.

You can skip an upcoming recurring shipment up to 3 days prior to the scheduled ship date. Log into your EMK Skincare account Here, and go to Manage Subscriptions. From there, you can pause your subscriptions, make adjustments to the order frequency, and add or remove products from your subscription. If your order has already shipped, it can not be canceled.

Simply log into your account and go to Manage Subscriptions. From there you can cancel your subscription. If you have any issues, please contact hello@emkbh.com.